Privacy Policy

Last Updated:24-04-2026

Your privacy is a priority at Zilion.
This Privacy Policy outlines how your personal information is gathered, utilized, and shared when you visit or complete a purchase via our digital storefront www.ziliononline.co.nz

In this document, terms such as "You," "Your," “Client” and "User" refer to the individual or entity accessing our platform. "We," "Us," and "Our" refer specifically to Zilion, its subsidiaries, and its affiliates. The term “Site” encompasses our website, as well as any associated Android or iOS mobile applications.

As a New Zealand-based business, we are committed to protecting your personal information in accordance with the Privacy Act 2020.

This Policy is integrated into and governed by our Terms of Service. For any inquiries regarding this document or requests concerning your personal data, please reach out to us at  care@zilion.co.nz

 

1. DATA PROVIDED BY YOU

We collect information that you voluntarily share with us. This data is essential for fulfilling our contractual obligations to you and ensuring compliance with legal requirements.

  • Account Registration: When creating a Zilion Online account, we collect details such as your Full Name, Email Address, Phone Number, Username, Password, and Physical Address, etc..

  • Correspondence: When you contact us via email, chat, or support tickets, we archive that communication and any details you disclose to assist us in resolving your requests.

  • Transactional Information: To process orders, we require financial data. While we do not store full card numbers on our servers, we facilitate payment processing through your Name, Billing Address, and card type/expiry via our secure payment partners.

  • Authentication: We collect login data if you access your account through third-party authentication services.

 

2. DATA COLLECTED AUTOMATICALLY

When you navigate the Site, we automatically gather certain data regarding your device and your behavior on our platform to improve functionality and security.

  • Device & Log Data: This includes your IP address, browser type, Internet Service Provider (ISP), referring/exit pages, operating system, and date/time stamps.

  • Tracking & Cookies: We utilize Cookies, Beacons, Tags, and tracking codes (CI, ISC, ITC). We also identify device-specific information such as your phone model and unique Device ID.

  • Geo-location: We may identify your approximate location via your IP address to provide a more localized and relevant shopping experience.

  • Analytics: We use "Google Analytics" and similar tools to monitor how users interact with the Site (pages viewed, search terms, and purchase history). Google may plant a permanent cookie on your browser to recognize you as a return visitor.


3. HOW WE UTILIZE YOUR DATA

Zilion processes your information based on legal grounds, including your consent, the performance of a contract, or our legitimate business interests. We use this data to:

  • Verify your identity and manage your account.

  • Process, bill, and ship your orders.

  • Provide customer support and technical assistance.

  • Analyze market trends and generate internal statistics.

  • Personalize your marketing experience and Site interface.

  • Maintain a secure environment and prevent fraudulent activity.

  • Collect feedback and post customer testimonials.

  • Ensure compliance with applicable laws.


4. DIRECT MARKETING PREFERENCES

We may use your contact information to send you updates and promotional offers. These may be tailored to your preferences or shopping history.


Your Choice: If you wish to opt-out of marketing communications, you may do so at any time by updating your account settings or clicking the "Unsubscribe" link in any email we send or sending us email and requesting to unsubscribe.


5. DATA DISTRIBUTION TO THIRD PARTIES

To provide a seamless experience, Zilion may share necessary data with:

  • Platform Providers: Our Site is powered by Shopify, and our mobile app features may be facilitated by providers.

  • Analytical Partners: We may share anonymized data with Google Analytics, Meta, Firebase, or similar tracking services.

  • Social Logins: If you use Facebook, Google, or Apple to log in, basic profile data is shared to facilitate that connection.

  • Legal & Safety Requirements: We may disclose data if required by law, court order, or to protect the safety, rights, and property of Zilion, our users, or the public.


6. COOKIES POLICY

Cookies are small files stored on your device that help us recognize you and remember your preferences.

  • Necessary Cookies: Required for the Site to function (e.g., keeping items in your cart).

  • Performance Cookies: Help us understand how the Site is performing.
    You can adjust your browser settings to refuse cookies, though some Site features may cease to function correctly. Visit www.allaboutcookies.org for management tips.


7. SENSITIVE DATA PROHIBITION

Zilion does not intentionally collect sensitive information (e.g., race, religion, health data, or political affiliations). Please do not upload or share such data with us. We reserve the right to delete any information we deem sensitive.


8. PAYMENT SECURITY

Zilion does not store your full credit card details on our local servers. All payments are handled via secure, PCI-compliant third-party gateways (such as Shopify Payments, PayPal, or Stripe) which use advanced encryption to protect your financial data.


9. EXTERNAL LINKS

Our Site may contain links to third-party websites. We are not responsible for the privacy practices of external sites and encourage you to read their policies before providing them with personal data.


10. DATA RETENTION

We keep your personal information only as long as necessary to provide our services to you, comply with legal obligations, resolve disputes, and enforce our agreements.


11. SECURITY PROTOCOLS

We employ physical, electronic, and procedural safeguards to protect your data. However, no transmission over the internet is 100% secure. While we strive to protect your info, we cannot guarantee absolute security. Please avoid sharing sensitive details through unencrypted channels like email or DM.


12. YOUR LEGAL RIGHTS

You hold the following rights regarding your data:

  • Access: The right to request a copy of the info we hold about you.

  • Correction: The right to fix inaccurate or incomplete data.

  • Objection: The right to withdraw consent for data processing.

  • Erasure: The right to request the deletion of your data.
    To exercise these rights: Please email care@zilion.co.nz. We will process data deletion requests within 30 days.


13. POLICY SCOPE

This policy applies exclusively to Services owned and operated by Zilion. It does not cover the practices of companies we do not own or individuals we do not employ.


14. UPDATES & AMENDMENTS

We may update this Privacy Policy periodically. Any changes will be posted on this page. Significant changes may or may not be communicated via email.


15. CONSENT

By using the Zilion Site, you signify your acceptance of this Privacy Policy. If you do not agree, please refrain from using our Services. Continued use following policy updates constitutes your acceptance of those changes.


16. CONTACT US

For further information or to lodge a privacy-related inquiry:
Email: care@zilion.co.nz