Product Enquiries

Are your products 100% authentic?

Absolutely. At Zilion, we take pride in the quality and integrity of our collection. We are an authorized retailer for mostly every brand we stock, sourcing our products directly from official New Zealand and international distributors. When you shop with us, you are guaranteed genuine, professional-grade formulas. 

What should I do if an item is out of stock?

If your favorite product is currently unavailable, you have two great options:

• Restock Alerts: Click the “Notify Me When Available” button on the product page to receive an instant email the moment it’s back on our shelves.

• Pre-Order: we often offer Pre-orders on highly anticipated new launches or out-of-stock bestsellers. This allows you to secure your items before they hit our warehouse.

• Expert Alternatives: If you can't wait, our beauty specialists can recommend a high-performance alternative to ensure your routine doesn't skip a beat. Reach out to us at care@zilion.co.nz for a suggestion.

Do you carry professional and salon-exclusive products?

Yes. We specialize in bringing the "Gold Standard" of beauty to your doorstep. Our range includes professional, salon-only brands and formulas that are typically reserved for high-end clinics and studios, giving you professional results from the comfort of your home.

Can I get expert advice on which products to use?

You’re never shopping alone at Zilion. Our customer care team includes industry experts and professional stylists who understand the science behind our products. Whether you need a custom hair ritual or a targeted skincare regimen, we provide bespoke recommendations tailored to your unique needs. For a personalized consultation, email us at care@zilion.co.nz.